Play Responsibly

Gambling addiction prevention

We at Lottohelden.com take responsibility for gambling addiction and addiction prevention. That's why the team of Lottohelden.com offer you useful tips for safe lotto gaming. Here you will find important information for players as well as contacts to competent advice centres and relevant forums. In addition, you can take a break from playing or set up an indefinite lock at any time or limit your maximum stake preventively.

Overview gambling addiction prevention

Keep the fun - Play with responsibility

We would like to point out that despite all the fascination and joy of the game, there are also risks! Exaggeration and excessive play can lead to dependence and ultimately to addiction.
Problems can arise if your gambling expenses are significantly higher than you usually spend on other recreational activities or if your family support is threatened because of the game - in short: if you play beyond your financial means.
Please: Keep the fun of the game, don't take it too seriously, but above all don't gamble away your house, yard and family.

Limit the stakes

We offer all Lottohelden.com customers a weekly bet limit, which establishes self-control. You have the possibility to increase or decrease the weekly limit at any time in the customer account under "Personal details" with the subitem "Stake limit". If you have any questions about the bet limit or about unsubscribing, please contact our customer service.
You can find an overview of your current and previous stakes on the website under "Active Tickets" and in the "Ticket History" section.

Take a break from playing

You can take a temporary break at Lottohelden.com at any time, the duration of which you determine yourself. For a freely selectable period of 24 hours to 8 weeks, you can no longer submit tickets if the break is activated. You can set up the break easily via our customer customer service or activate it on our Time Out page.
Please note that under no circumstances can a temporary pause be cancelled before the deadline you set.

24-hour break from slot machine games

At Lottohelden.com, you can activate a 24-hour break for slot machine games at any time with just one click. You will not be able to play any games during this period. Please note that the game break will under no circumstances be deactivated before the 24-hour period has expired. After the break, your gaming account will be automatically unlocked again.
If you want to set up a general break with a longer duration, you can activate a Time Out with a duration of up to 8 weeks.

Set up self-locking

If you feel that you are playing too much, you can also set up a player lockout for an indefinite period of time. This allows you to protect yourself effectively when you need to. Use the contact form on our website to send us an informal message.
Blocked persons can no longer participate in lotteries and other game offers until the block has been lifted.

Registration lock

If you want to rule out that you set up a user account on Lottohelden, you can approach us actively and at any time. Even if you are not yet registered with Lottohelden, but would like to block your registration, please contact our customer support.

Disable player account

We also offer you the option of irrevocably deactivating your player account at any time if you wish to stop gambling completely. Please use the contact form on our website and send us a short message asking you to unsubscribe. Our customer service will contact you as soon as possible.

Participation only from the age of 18

The use of our website is only possible from the age of 18 years. For this reason, we perform automatic age verification during registration. If the age of the majority of the player can not be clarified, we reserve the right to request further age verification.
Only after successful completion of the age verification, all functions of the website are available to the player. Minors, on the other hand, are excluded from participation.

Lottohelden.com recommends the following rules of conduct

In the following, we have once again listed some of the guidelines and basic rules for responsible gaming. Please observe the following rules of conduct in any case:
  1. Do not play with the intention of having to win at all costs and under all circumstances.
  2. Set a monthly stake limit in advance. Be sure to adhere to this limit!
  3. Do not subsequently increase the maximum monthly amount that you have set in advance.
  4. Decide in advance how much your maximum gaming loss may be.
  5. Never play under the influence of alcohol, medication or other intoxicants.
  6. Do not play if you are in a depressed mood.
  7. Only play when you are rested and concentrated.

Lottohelden.com recommends self-testing

The following questions are a first guide to help you better understand your gambling experience. An honest answer may be the first indication of problematic gambling behaviour. If your game turns out to be unproblematic - all the better!
  1. Can't you manage to stop gambling for a longer period of time, even though you have expressly decided to do so?
  2. Do you gamble more money than planned?
  3. Do you feel the need to win backbilosses as quickly as possible?
  4. Do you immediately reinstate winnings to win even more?
  5. Do you borrow money to play - or do you gamble money that doesn't belong to you?
  6. Do you feel guilty after gambling?
  7. Do you neglect your social contacts because of the game?
  8. Does gambling affect your working hours, education or studies?
  9. Do you think intensively about gambling and get restless quickly when you don't have the opportunity to play?
  10. Do you conceal the actual extent of your stakes, losses or gambling from your relatives and friends?
With at least one "Yes" answer:
You have answered "Yes" to one or more of the questions openly and honestly. This may be a first sign of problematic gambling behaviour. We, therefore, recommend that you take the extensive self-test at www.check-dein-spiel.de and, if necessary, make use of their consulting services.
If there is no "Yes" answer:
You have answered all the questions of our test openly and honestly with "No". Playing lottery is normal leisure fun for you. If you are not sure, we still recommend that you take a detailed self-test at www.check-dein-spiel.de.

Competent advice on the subject of gambling addiction

The more questions from our quick test you can answer with "Yes" for yourself, the sooner you should contact one of the following consulting institutions to get expert help.
You can contact an expert consultant there at any time, free of charge and also anonymously. Even if you are not directly affected yourself, but you are worried about someone in your environment, you will always receive competent and uncomplicated help:
You can find out exactly where from the following sources:

Caritas Specialist Office for Gambling Addiction

Caritas
Caritasverband Rhein-Kreis Neuss e.V.
Montanustr. 40, 41515 Grevenbroich
Infotelefon: +49 (0)2131 / 889170
On the Internet at www.spielsucht.net

Bundesinstitut für Öffentliche Gesundheit (BIöG)

BIöG
Maarweg 149-161, 50825 Köln
Info telephone: 0221 /8992-0
On the Internet at www.check-dein-spiel.de or www.bioeg.de

Fachverband Glücksspielsucht e.V.

FAGS
Meinderstraße 1a, 33615 Bielefeld
Info telephone: 0521 / 55772124
On the Internet at www.gluecksspielsucht.de
You can find advice centres and help on site here. .
If you are looking for anonymous exchanges with other players, you can also contact the Anonymous Players website.
If you would like to receive information in Turkish, you can reach the right contact at the following telephone number: 0800-3264762 (Türk)
If you prefer to talk in Russian, we recommend that you call 0511-7014664 (русский).
If you need assistance in English language, we recommend that you visit Gamblingtherapy.org

Lottohelden.com is always there for you

If you have any further questions about addiction prevention or even need help, you can contact us directly at any time. We will be happy to send you free information material and tell you where you can get advice best in your area.
If our employees have reason to believe that you might need our help, but you don't dare to make use of it, we can approach you on our own.
Of course, we are happy if our concerns are unfounded. Then we wish you lots of fun at Lottohelden.com and keep our fingers crossed for you!
With best regards
Your team of Lottohelden.com

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