Lottohelden.com is the best online lotto provider.
Place 1! We are test winner!
Now it's official what our customers always knew: Lottohelden.com is the best online lotto provider in Germany! In several independent comparative tests and customer surveys, we achieved top marks – and recently were able to confirm the excellent ratings from past years. In the areas of “customer satisfaction”, “customer service” or “offer and service” we have already been multiple test winner in the past - and have defended our title!
This is how the top ratings came about
Renowned survey institutes regularly collect data on customer satisfaction. Interviews or surveys are carried out with a large number of consumers in order to determine the best providers in the respective industries. For consumers, excellent ratings in the requested categories are always a good sign that they are about to choose the right provider.
Lottohelden was able to achieve top results in numerous surveys or, in comparison, was even voted the best lottery portal by the customers. In the following, want to present you the most important awards from the last few years …
Lottohelden is the No. 1 online lottery provider at WELT.de
The cooperation partners ServiceValue GmbH, the Goethe University Frankfurt am Main and DIE WELT carry out intensive customer satisfaction surveys since the year 2010. Once more in 2021, the current „Service Champions“ were awarded. Based on more than 1.9 million customer ratings a ranking was created for 389 different industries. Among the online lottery providers we were marked top again and Lottohelden.com prevailed against all other portals.
We are thus once more the No. 1 of all "Online Lottery Providers" and more than pleased to be able to confirm last year's results.
In addition to our test winner title in the “Online Lottery Provider” category, 2021 we also received the “GOLD medal rank in the overall ranking of all companies” across all sectors. This is only awarded to the best-placed companies in the overall ranking.
We are happy about the great ratings and above all the great praise from our customers!
Already in October 2020 we have achieved the same position and Lottohelden was able to defend its place at the top of the lottery providers multiple times in a row!
We did very well in various comparison tests in previous years as well. We would like to briefly present some of the awards here …
More top ratings in online lottery tests
Lottohelden "outstanding" in the Germany test 2022
Lottohelden achieved top marks in the large Germany test 2022 (Deutschland Test) conducted by FOCUS. In the area of customer satisfaction we received the rating outstanding, which stands for the highest approval rates. Over two thousand companies from 180 different industries were examined. To this end, around 650,000 customer surveys were carried out between December 2021 and January 2022.
NTV and DISQ: 2020 & 2021, 1st Place
IN the years 2022 and 2021 we secured the test victories in surveys conducted by the German Institute for Service Quality (Deutsches Institut für Service-Qualität), which was carried out in cooperation with NTV. Here, Lottohelden achieved the 1st Place in the category "Offer and Service"**. The result was based on our large selection of popular lotteries and our dedicated customer service.
Trialo.de, 01/2017, Test note: Very good
At the beginning of 2017, Trialo.de's experts for online provider comparisons put us to the test for the second time. We already received the top rating of "Very Good" in the previous year - especially for our large range of lotteries and our low prices. The test result was confirmed in January.
Trusted.de, 01/2017, Test note: Very good
The evaluation portal Trusted.de (formerly Vetalio.de) tested us in January 2017. Already in 2015, the testers were convinced above all by our "excellent customer service" and the "pleasant and understandable" design of the site. This time especially our Lotto free lines for new customers attracted positive attention.
DtGV.de, 02/2015, Test note: Very good
In February 2015, the Deutsche Gesellschaft für Verbraucherstudien mbH, in cooperation with N24, investigated nine online lottery providers. With an overall score of 1.6 Lottohelden.com won the test and took first place in the Lotto Prizes category: "lottohelden.de proved to be the cheapest online lottery provider".
Lotto-Experte.net, 05/2013, Test note: Very good
In 2013 we were already rated "Very Good" by the lottery experts. Few people deal with the subject so extensively, which is why the test victory honors us particularly here. Our extensive range of different LOTTO systems was also discussed in detail.
Countless other Lotto theme sites on the Internet have also tested us in the past and were convinced at the end. We thank all testers and experts for the extensive testing of our platform and the useful feedback!
Online lottery provider with excellent customer ratings
Only one thing is more important to us than good marks in comparative tests!
When it comes to ratings, you're the real lotto experts out there – you are our real Lotto heroes! After all, you know best what the best lottery provider should look like. We would like to thank you for the great response to our online lottery kiosk, which also received the overall grade "Very Good" in the independent evaluation by many thousands of customers. If you think that our goal has already been reached, we say: We will continue to work hard to make Lottohelden.com even better for you… Even if there is no more school grade for it in an online lotto test - because your satisfaction is worth it!