Accessibility Information
Status: June 26, 2025
This information applies to https://www.lottohelden.de, in the version to be marketed from June 28, 2025. The website is accessible at the following domains:
This information applies to https://www.lottohelden.de, in the version to be marketed from June 28, 2025. The website is accessible at the following domains:
https://www.lottohelden.de
https://www.lottohelden.com
General Description
https://www.lottohelden.de is a digital distribution platform for lottery products. Participation is fully digital, including payment, prize notifications, and payouts. All processes are automated and carried out in compliance with legal requirements.
Prize determination and payout are fully automated and secure. Participants are promptly notified of winnings via email and/or SMS.
The platform offers several features beyond traditional lottery outlets:
Electronic ticket receipt and online ticket history
Automatic prize notifications via email and SMS
Direct payout of winnings to bank accounts
Secure and convenient payment methods to top up the game account
Jackpot alerts, newsletters, and exclusive promotions
Regular prize draws on the platform
Personal customer service via phone or email
It combines the service of a traditional lottery retailer with the advantages of modern digital processes.
Provider Information
Deutsche Lotto- & Toto-Agentur
97 Level 2
Windsor Street
Sliema SLM 1853
Malta (EU)
97 Level 2
Windsor Street
Sliema SLM 1853
Malta (EU)
Phone: 040 / 87 70 82 22
Email: service@lottohelden.de
Email: service@lottohelden.de
Contact for Accessibility Issues
If you encounter any issues while using the website, please email us at service@lottohelden.de. We want everyone to be able to use our website easily and are happy to assist you quickly!
Requirements, Compliance Status, and Implementation
The website is continuously developed in accordance with the Accessibility Enhancement Act (BFSG).
Based on the following standards and guidelines:
- Harmonised European Standard EN 301 549, Version 3.2.1
- Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA
We continuously take measures to improve website accessibility and user experience, including:
- Awareness training on digital accessibility for employees
- Integration of accessibility requirements into internal processes (planning, design, development)
- Internal accessibility testing
Accessibility Details
Basics
- The website is compatible with assistive technologies.
- User privacy is protected, including in accessibility features. Identity verification and authentication are accessible, with alternatives to biometric methods.
- Security and payment functions are accessible.
Vision
The website is usable with limited or no vision. It does not rely on sight or colour recognition and provides alternatives.
Font, Contrast, Spacing
Fonts are selected for readability, with good contrast and sufficient spacing. Display adapts via browser/system settings.
Alternatives to Colour Cues
Colour-based information is also conveyed through text.
Non‑Text Alternatives
Alt‑text is provided for images, icons, and graphics. Videos include audio descriptions.
Zoom
Content can be enlarged using browser or system zoom settings.
Keyboard Navigation
Full keyboard operability with visible focus indicators and logical navigation order.
Screen Reader / Braille Support
All content and functions can be accessed with assistive tools like screen readers or braille displays.
Time Limits
No time‑limited sections, except for product expiry notifications.
Auditory Output
No audio output.
Headings and Labels
Meaningful structure with clear headings and labels.
Links
Links are clearly visible and descriptively labeled.
Hearing
The site works with limited or no hearing ability; no audio content is required.
Mobility, Reach, Strength
The site is usable with limited mobility, strength, or reach.
Keyboard Support
Fully navigable via keyboard with clear focus highlights.
Click Targets
Interactive elements are large and well‑spaced.
Screen Orientation
Supports both portrait and landscape orientations and adapts automatically.
Simple Interaction
No complex or simultaneous movement required.
Time Limits
Only product expiry information is time‑limited.
Speech
The site is usable without speech ability. Alternatives (e.g., written contact) are provided.
Cognitive, Neuro‑/Psychological
The site is usable with cognitive, psychological, neurological, or neurodivergent conditions.
Clear Structure
Logical layout with clear headings and labels.
Understandable Content
Text is written clearly and understandably.
Autofill Support
Forms support browser/system autofill for common fields.
Error Prevention & Correction
Design helps prevent errors and supports error correction.
Minimal Animation
Few short animations; users can disable them via browser/system settings.
No Photosensitive Effects
No flashing effects that could trigger photosensitive reactions.
Responsible Market Surveillance Authority
Market Surveillance Office for Accessibility of Products and Services (MLBF) in Magdeburg (Saxony‑Anhalt).